Cakes o'Licious Terms and Conditions

THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.   
The content of the pages of this website is for your general information and use only. It is subject to change without notice.

 Cake Order Terms

-A minimum of 30% deposit (unless other amount is agreed) is required for all cakes upon placing the order.

Deposits are a non refundable and non transferable payment and is made to ensure your date is secured in the calendar and to cover costs required to create your order. 

Orders above £200 will require a minimum £100 deposit at time of booking

-Each cake quote is valid for 14 days from date of issue

-Full payment is due 30 days prior to the delivery/collection of the cake

-Failure to make payments by the due date WILL result in your order being cancelled (unless otherwise discussed and organised)

-Payment can be made by Cash,  Direct bank deposit or card payment in the shop.  Please note that a 3% charge will be added to credit card payments.  Not applicable to Debit cards.

-Cancellations within 8 weeks of the event date forfeit all previous payments made after the initial booking deposit.

-Date Changes must be submitted in writing, and the new date is subject to my availability.

-Postponement of order is ONLY available up to 8 weeks prior- subject to my availability.

-For postponement of dates- 50% Payment of cake price is due by original final payment date.

-Any changes to the original order are subject to viability and quote review.

-Your initial consultation is Free of Charge. Additional consultations may incur a fee.

-Final Numbers are Due 4 weeks prior to your event. In the event that you do not notify me of your final numbers, the numbers provided on the original quote will be used to determine your cake size, and costing.

-Any errors, corrections or updates to your order must be submitted in writing.

FOOD ALLERGY DISCLAIMER
Cakes o Licious is NOT an allergy-free kitchen.
We cannot guarantee that our products are free from any ingredient that may affect certain food allergies, but all efforts are made to minimise this risk.
The following ingredients are used in our kitchen:
  • Milk
  • Eggs 
  • Nuts: Peanuts, Pecans, walnuts, almonds, cashews, coconut
  • Wheat & Gluten
We recognize the seriousness of food allergies and we recommend that you contact us before you place an order to inform us if of any food allergies that you or your party may have.  

Cakes o Licious will not assume any liability for adverse reactions to foods consumed or food items one may come in contact with while eating a product from our kitchen.
 

DELIVERY & SETUP POLICY & MISHAP DISCLAIMER
There is a delivery & Setup charge for all cakes that require delivering.
Any charges will be explained at the time of ordering, there is no additional charge for collection of orders.

If you chose to pick up your cake, Cakes o Licious will not be responsible for damage to any cake once it is picked up, so please make sure you plan ahead as to how you intend to transport it. Since every cake is a different size and shape, we do not typically have a sealed box to put it in. Make sure you have a clear, flat spot in your vehicle for transportation, ideally using a non-slip mat. We DO NOT recommend placing it on a car seat or on someones lap.
 

CANCELLATION POLICY
By the customer: If order is cancelled, your deposit is non-refundableplus any and all expenses already incurred on behalf of the finished product.

By Cakes o Licious: 
We shall not be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control including but not limited to any fire, flood, explosion, accident, adverse weather conditions, traffic congestion, mechanical breakdown, obstruction of any private or public highway, riot, government act, act of war, terrorism, act of God, or from any industrial dispute or strike whatsoever.   In the event of exceptional circumstances, such as serious illness,Cakes o Licious will give as much notice as possible if we are unable to fulfil your order. We will endeavour to find someone else who can produce your order and will refund you any monies already paid.
 

 
CAKE STAND HIRE POLICY
All stand hire will require a £80 RETURNABLE SECURITY DEPOSIT on top of the hire fee. Security Deposit will be refunded when ALL rental items are cleaned by the client and returned in the same condition in which they were received.
All hired items will be for a three (3) day period: the day of the event and up to two (2) days after. A late fee of £5 per day will be imposed for each day the items are returned late.
Assembly/Disassembly instructions will be provided with the stand.
 

 
OUR PRODUCTS
Products made by Cakes o Licious are made by hand and accordingly there will be minor variations in appearance. All photos, illustrations and descriptions displayed on the Cakes o Licious website are for guidance purposes only.
 

 
COMPLAINTS: Because of their perishable nature, cupcakes are non-returnable. This does not affect your statutory rights.
In order for us to resolve any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 day of the date of delivery or intended delivery of your purchase. 
For Celebration Cakes you will need to return the cake to Cakes o Licious for testing within 48hrs if the complaint relates to taste/texture/etc. If Cakes o'Licious agrees with the complaint after testing a suitable refund/discount will be offered.
All cakes require a signature on delivery/collection to say the customer is happy with the product they have received.

 
Acceptance of Cake upon collection/delivery
The customer will be asked to sign a sheet that will state the following: 
I confirm that this cake has been collected / delivered (delete as applicable) in good and undamaged condition. No responsibility can be taken by Cakes o Licious for any subsequent damage once the cake has been handed over to the customer or venue. Cakes o Licious will not be liable should the customer believe there are any problems with the cake once it has been accepted, this includes design, colour or the bake of the cake.

STORAGE
All cakes/cupcakes should be stored at room temperature, out of direct sunlight on a flat surface. No preservatives or additives are used in Cakes o Licious products therefore they should be treated as fresh food and should be consumed within 72 hours of the delivery/collection date.  Buttercream cakes should be stored in a fridge. 

A deposit payment will be seen as an acceptance of these Terms & Conditions

Cakes o'Licious

 

55 High street

Cosham

Portsmouth

PO6 3AX

 

Tel: (+44) 02392388938

cakesolicious@hotmail.com

 

www.facebook.com/Cakesolicious

 

Click to find us!

Opening hours

Mon - Fri

9am - 5.00pm

Thursdays  9.30 - 5.00pm

 

Saturday

9am - 2pm

 

Sunday : Closed

 

Unless otherwise arranged

Service Offered

  • Wedding cakes
  • Birthday cakes
  • Anniversary cakes
  • Corporate cakes
  • Cupcakes
  • Christening/ Baptism cakes
  • Decorating Supplies
  • Cake decorating Classes

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